denisekirkpatrick

Random thoughts on networks and communications from a MACT student

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COMM 501 ABSTRACT FOR COMMENTS.

Draft 3

Connectivity: A Case Study of Internal Communication Processes among Transit Operators (drivers) at a Municipal Transit System.

Denise Kirkpatrick

 Edmonton Transit System (ETS) is a large, diverse organization that employees approximately 1,800 transit operators that work at various operational garages throughout the city.  Operators have no computer access therefore administrative staff has difficulties communicating messages and receiving messages from operators. To gain an insight of the daily communication interactions within the garages, unobtrusive testing will be conducted to observe operators’ processes for reporting in and reporting out for their shift.  To further understand a questionnaire will be distributed to a simple random sample of ETS operators to determine what communication mediums they use personally and professionally and what their communication preferences are.  This case study analysis will attempt to determine transit operators’ connectivity to the organization and will provide recommendations of communication tools that will enhance horizontal communications between operators and administrative staff.

DRAFT 2:

A Case Study of Internal Communication Processes among Transit Operators (drivers) at a Municipal Transit System.

Edmonton Transit System (ETS) is a large, diverse organization that employees approximately 1,800 transit operators that work at various bus operation garages across the city.  Administrative staff has difficulties delivering secondary messages (not emergency messages) and receiving messages from operators.  To gain an accurate insight of the communications processes, unobtrusive testing will be conducted to observe employees communication process when they report to work. To further understand the process a questionnaire will be handed out to all ETS transit operators to determine what they currently use as communication mediums personally and professionally and what communications mediums will enhance the communication flow.  The case study will provide recommendations of communication tools that will encourage two way horizontal communications between operators and administrative staff.

DRAFT 1:

Communication among Subcultures: A Case Study of Internal Communication Processes among Transit Operators (drivers) at a Municipal Transit System.

Edmonton Transit System (ETS) is a large, diverse organization that employees approximately 1,800 transit operators that work at various bus operation garages across the city. Delivering secondary messages (messages other than emergency messages) and receiving messages from operators is an on-going challenge. This case study will determine the operators view on flow of information horizontally and what their preferred communication tools are. This study will determine if there is a relationship between the subcultures and the communication tool preferences. In order to gain insights unobtrusive research will be conducted in order to observe employees communication process when they report to work. To gain insights into employees preferred communication tools a questionnaire will be handed out to ETS bus operators. The case study will provide recommendations of communication tools that will encourage two-way communications between operators.

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Are we being watched?

We are supposed to be living in a democratic country, but are we really?   “From YouTube to Twitter, Ottawa heard it all during the G20  and the (Un)lawful Access: wiring the Network for Control articles say otherwise. I was shocked to read these articles and realize how much control the government has.  The overall message is that all our devices are a “tracking” device.

This leads us  back to Kadushin’s chapter on organizations and networks which I blogged about “Organizations are not Democratic!”.  Top management are not “voted” in and employeess do not work in a democratic environment.

As I work for the municipal government, I get direction from my director and sometimes from city councillor.  Yes, I have autonomy but really the final decision comes down to the “leaders”.   For example I lead the community support program.  We are unable to support all the requests so some applicants have to be  turned away.  Some of these applicants choose to go “higher up” the heirarchy chain and then the application gets returned back to me with basically  a message that says to support this group.

Another example within organizations that ties back to these articles is the blocks on social media sites.  Some of the reasons I have heard is that employees will spend too much time on these sites and not get any work down or we are unable to control the messages regarding the organizations.

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